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While people do not visit our offices, we provide services to our customers on their premises where we interact with their customers. For both our direct and indirect customers, we are committed to providing accessible customer services.
Our staff is trained on supporting people with the following:
Assistive Devices
Service Animals
Support Persons
Communication Forms
In the event that we experience or plan to experience a disruption in service related to support people with the above, notifications will include: products or services that are disrupted or unavailable; reason for the disruption; anticipated duration; and a description of alternative services or options. We will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and alternative solutions.
Our training includes:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard and the HD Protective Services
How to interact and communicate with people with various types of accessibility needs - including assistive devices, service animals, and support persons, and other devices
What to do if a person with a disability is having difficulty communicating with any one of us
Feedback process:
We welcome feedback on this plan, the process and our organization as a whole. We aim to reply to all feedback within 10 business days.
Hamayun Durrani
Email: hdprotectiveservices@gmail.com
Dispatch: 647-606-7083
Toronto: 416- 642-1523
10 Milner Business Ct Suite 300
Scarborough, ON M1B 3C6
