Multi Year Plan

HD Security Guard Training

As part of HD Protection Services’ commitment to accessibility, our multi-year accessibility plan outlines our strategy and the actions that have been and will be implemented to prevent and remove barriers and to meet our requirements under the Accessibilities for Ontarians with Disabilities Act (AODA). This multi-year accessibility plan focuses on our initiatives in respect of the AODA’s Accessibility Standards including:

• Customer service

• Information and communications

• Policies and training

• Employment

• Feedback

Information and Communication 

In accordance with the AODA’s Information and Communication Standard, HD Protection Services will:

• Ensure internet websites and web content conform with Level A of the World Wide Web Consortium Content Accessibility Guidelines (WCAG) by January 1, 2025. 

• Ensure HD Protection Services notifies the public and provides, on request, accessible formats and supports for people with disabilities in a timely manner and at no additional cost to others by October 15, 2024. 

Employment

In accordance with the AODA’s Employment Standards, by October 15, 2024, HD Protection Services will ensure inclusive employment processes for recruitment, retention and development within the firm, including:

• Notification of the firm’s commitment to accessibility and availability of accommodation internally

• Taking employees’ disabilities and accommodation needs into account in respect of performance management and career development 

• Ensuring processes are in place to support employee / workplace accommodation requests following absences from work and during an employee’s employment

In accordance with the AODA’s Employment Standards, by January 1, 2025, HD Protection Services will ensure inclusive employment processes for recruitment, retention and development within the firm, including:

• Provision of accessible formats and communication supports that take into account an employee’s accessibility needs 

• Notification of the firm’s commitment to accessibility and availability of accommodation on Careers section of website

Policies and Training

HD Protection Services prioritizes training and learning in accordance with the AODA by taking the following steps:

• Implementing a policy outlining our commitment to accessibility for clients (implemented October 15, 2024)

• Training for our people on accessibility in the provision of services to our clients (implemented October 15, 2024)

• Implementing a statement of our commitment to meet the accessibility needs of persons with disabilities in a timely manner in compliance with the AODA’s Integrated Accessibility Standards (implemented October 15, 2024

• Training for our people on accessibility standards and human rights legislation, as it pertains to people with disabilities (by January 1, 2025)

Training will be provided online leveraging the materials from the Ontario Human Rights Commission. .

A Workplace Emergency Response Plan will be provided to employees who have indicated to the firm that they have a disability and require assistance in the event of an emergency. This plan will be reviewed at least once every five years.

Feedback

HD Protective Services is pleased to provide a point of contact for customers or members of the public. We will continue to monitor and respond to feedback promptly. 

For more information on this accessibility plan, please contact us: 

Hamayun Durrani

Email: hdprotectiveservices@gmail.com

Dispatch: 647-606-7083

Toronto: 416- 642-1523

10 Milner Business Ct Suite 300

Scarborough, ON M1B 3C6

Accessible formats of this document are available free upon request.