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The Accessibility for Ontarians with Disabilities Act (AODA) is a law that sets out a process for developing and enforcing accessibility standards.
Accessibility standards are laws that government, businesses, non-profits and public sector organizations must follow to become more accessible.
5 Areas of Accessibility in Ontario
Customer Service Standard - This standard helps remove barriers for people with disabilities so they can access goods, services or facilities.
Information and Communications Standard - This standard helps organizations make their information accessible to people with disabilities.
Transportation Standard - This standard makes it easier for everyone to travel in the province.
Employment Standard - This standard helps make hiring and employee support practices more accessible.
Design of Public Spaces - This standard helps organizations make new and redeveloped outdoor public areas accessible.
Actions Required by Employers of 50+ Employees in Ontario
Create Accessibility Policy (referred to as Accessibility Program)
Create a Multi-Year Plan
Train your staff and volunteers
Plan for Accessible self-service spaces - Not Applicable for HD Protection Services as services are provided on customer premises and as such the responsibility of the customer
Provide Accessible customer service - Provided on customer premises
Implement Accessible employment practices - Section 5 of Accessibility Program
Provide Accessible Information
Public Website Accessible
Create Accessible Public Spaces - Not Applicable for HD Protection Services
Reporting Requirements
Submit a report every three years (most recent year was 2023)
